Severing Ties With Mug Manufacturer Lunacy FX, Pin & Ball Mugs Cancelled, Pre-Order Refunds On The Way.
The 2 bowling themed mug projects I commissioned back in February 2019 are cancelled and I'm ending my relationship with mug manufacturer Lunacy FX.
Both mugs were contracted to be completed and shipped by April 7, 2019, and although I agreed to pushing back this date multiple times as production hit some initial snags, there was constant promises by Lunacy FX that delivery was imminent. Deliveries never happened and to date I don't have a single mug in my possession 8 months after the original quoted completion date.
I started worrying after Summer, and by early November it became clear project completion & shipping just wasn't going to happen. The last promised failed shipment was December 4th for only 1/4 of the overall contracted project, or 50 Bowling Pin mugs, so at a bare minimum I could at least fulfill pre-orders before year's end. That never happened.
The email below (partial screenshot) was sent today and I'm waiting on Lunacy FX to respond to my refund request. I'm currently in the hole for 1/2 the production down payment, plus all pre-order refunds.
Those who wished to hold off on refunds and continue waiting, you'll be refunded shortly out of my own pocket as I attempt to recoup my losses from Lunacy FX.
I'll be putting both these Bowling Pin & Ball projects on the shelf while I search for another mug manufacturer and hope to start a new mug production sometime next year, likely the golden crowned/liddded King Havana mug (see older sketches in my feed).
Thanks so much to all who backed this project and my sincerest apologies you had to wait so long for nothing. I'm as disappointed as you are. A new year is arriving and it's time to move on.
MERRY CHRISTMAS & HAPPY 2020!